E-mail scanning or IM Security is unavailable

If you are attempting to enable the e-mail scanning option of Zone Labs antivirus software or the IM Security feature and are unable to do so, you may have a product installed that uses Layered Service Provider (LSP) technology that is incompatible with ZoneAlarm Security Suite. To remedy this situation, you will need to uninstall the conflicting products. Refer to the individual vendor's documentation for instructions for uninstalling the products.